Find answers to frequently asked questions about Denver Limousines, private transportation, reservations, payments, and airport pickups. If you need additional assistance, please contact us.
General Questions
Can I change my reservation?
Yes. You can change your reservation at least 24 hours before your scheduled pickup through our Modify Reservation page.
Enter your confirmation number and the requested reservation details, then follow the instructions to submit your changes.
Reservation details you can edit include:
- Name on the reservation.
- Telephone number.
- Travel date and time.
- Flight information and flight type.
- Baggage count.
- Special notes.
For pickup-location changes, vehicle requests, or assistance with other details, contact Denver Limousines at info@denverlimousines.net.
If your pickup is less than 24 hours away, call 303-696-9559. Please do not rely on email for urgent changes, as messages may not be reviewed before your pickup or the cancellation deadline.
Are your vehicles insured?
Yes. Our vehicles carry commercial auto liability insurance. Please contact us if you need additional information about vehicle insurance before booking.
What payment methods do you accept online?
We accept Visa, Mastercard, Discover, and American Express through our online reservation system.
What if my credit card is declined?
If your payment is declined or does not process successfully, check your card details and try again, or use another accepted card before completing your reservation.
If the problem continues, contact your card issuer or call us for assistance.
How do I book a ride?
Visit the Denver Limousines homepage and choose Airport Transfer Service, Point-to-Point Transportation, or Hourly Service.
Enter your trip details, review the available vehicles and price, and follow the instructions to complete your reservation.
Your vehicle is reserved for your party; we do not offer shared rides.
What is your pickup window?
Our pickup window is 15 minutes. For example, if your scheduled pickup is 10:00 AM, your vehicle will normally arrive between 10:00 AM and 10:15 AM.
Please be ready at your pickup location at the start of the window and keep your mobile phone available so your driver can contact you.
What is your cancellation policy?
We understand that travel plans may change. To cancel your reservation, use the Modify Reservation option on our website.
Regardless of how you made your reservation, cancel at least twenty-four (24) hours before your scheduled pickup to receive a refund of your fare minus the ten percent (10%) credit card processing fee. For reservations made by phone, the booking fee is non-refundable.
Denver Limousines LLC cannot refund your payment if you cancel less than twenty-four (24) hours before your scheduled pickup or do not show up. The full fare is charged in these cases.
If your payment has been approved or settled with your financial institution, the ten percent (10%) credit card processing fee will be deducted from an eligible refund.
Refunds normally appear in your account within three (3) to five (5) business days. Credit card refunds are submitted to your financial institution within one (1) business day. Contact your financial institution for information about when the refund will appear.
- Cancellations must be submitted through the Modify Reservation option on our website.
- There are no refunds for cancellations made less than 24 hours before pickup or for no-shows.
- If your flight schedule changes or your flight is canceled, inform us at info@denverlimousines.net. For urgent updates, call 303-696-9559.
Do you offer private transportation?
Yes. Denver Limousines provides private airport transfers, point-to-point transportation, and hourly service. Your vehicle is reserved exclusively for you and your group; we do not offer shared rides.
Choose from available private cars, SUVs, and vans when booking. Select a vehicle that accommodates your passenger count and luggage.
We provide transportation between Denver International Airport, homes, hotels, offices, event venues, and Colorado mountain destinations.
How do I report an issue or incident?
Email info@denverlimousines.net with your reservation number, travel date, contact information, and a description of the issue.
Customer Care normally responds within five (5) to seven (7) business days. If you have not received a response within that time, please contact us again.
For an urgent issue concerning an upcoming or current ride, call 303-696-9559.
Where do I meet my driver at Denver International Airport?
Keep your mobile phone turned on after landing so your driver can contact you and confirm the pickup location.
Follow the pickup instructions provided for your reservation. Confirm the terminal, level, door, and pickup island with your driver before proceeding to the loading area.
If you cannot locate your driver, call 303-696-9559 for assistance.
Toll charges are not included in the calculated reservation price. If your trip incurs a toll, you are responsible for paying the additional charge before exiting the vehicle.
How do I get a fare quote?
Visit the Denver Limousines homepage, choose your ride option, and enter your trip details.
For airport transfers or point-to-point rides, enter your pickup and drop-off locations, travel date, time, passenger count, and luggage details. For hourly service, select the duration you need.
Review the available private vehicles and displayed price before completing your reservation.